Effective Date: 9 January 2025

At CUPIDXO, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on returns, refunds, and exchanges.

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Returns

            1.Eligibility
             To be eligible for a return, your item must be:

1. 1. Unused and in the same condition that you received it.
   2. In its original packaging.

Returned within 14 days of purchase.

             2.Proof of Purchase
A receipt or proof of purchase is required for all returns.

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Refunds

1. Process
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within 7-10 business days.

2. Partial Refunds
   Partial refunds may be granted under the following conditions:

   • Items not in their original condition or missing parts.
   • Returns initiated after the 14 day return period.

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Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at: info@cupidxo.shop within 14 days to initiate an exchange.

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Shipping Costs

1. Return Shipping

   • Customers are responsible for paying shipping costs for returning items, unless the return is due to our error (e.g., incorrect or defective items).
   • Shipping costs are non-refundable.

2. Replacement Shipping

We will cover shipping costs for exchanges due to damaged or defective items.

Contact Us

For questions or concerns regarding this Refund Policy, please reach out using one of the methods below:

• Email: info@cupidxo.shop
• Phone: +36 20 414 3314
• Website Contact Page: Contact

  We are committed to addressing your concerns promptly and transparently.